Performance indicators such as turnover (development), conversion, absenteeism, turnover and customer satisfaction are well measurable. In practice, these indicators are often used as steering information. However, these are so-called lagging indicators that cannot be directly affected. We can demonstrably relate them to behaviour and the attitude of employees and thus offer you the opportunity to improve your service and business result in a targeted way.

What can we do in that? "Read

Many companies send on ' NPS ' or ' Customer Experience ' and that's a good start. But do you really want to know what your Customer Experience is all about? Does a better customer experience also ensure higher conversion? And what are the most important touch points for the customer? Where is his experience most affected? We believe in quantifying behavior. Understand the drivers of customer experience and quantify how much a 1% increase in customer experience affects your company's sales. Our team quantifies your customer journey using advanced statistical methods and gives you the ' buttons ' to improve your customer Experience.

How do we help you better serve your customer (yet)? Read more

Through our experience with many different projects at prominent companies we have developed a clear vision. Based on our projects and previous results we know reasonably well what is and is not working. We can help you to structurally improve your employee and/or customer research. Insinto believes in the uncovering of bandages; What affects your Customer Experience well the most? That's what we can help you with, strategically and hands-on.

Questions about consultancy? Read More

“Making something simple is very difficult” - Jack Dorsey, CEO of Twitter

That's why we can take the dashboarding for our account. For several customers we have already created a dashboard to best reflect the results achieved. This way the entire organization has instant access and can get started directly. We will be happy to help you set up or monitor dashboarding in your organization.

Continuous monitoring of the results in your own dashboard? Read more