Employee experience

Employee experience

Performance indicators such as revenue (development), conversion, absenteeism, turnover and customer satisfaction are well measurable. In practice, these indicators are often used as steering information. These are, however, so-called lagging indicators that are not directly affected. We can demonstrably relate them to the behaviour and attitude of employees and give you the opportunity to improve your services and operating results.

What can we do about it? Read more

Customer experience

Customer experience

Many companies send on ' NPS ' or ' Customer Experience ' and that's a good start. But do you really want to know what your Customer Experience is all about? Does a better customer experience also ensure higher conversion? And what are the most important touch points for the customer? Where is his experience most affected? We believe in quantifying behavior. Understand the drivers of customer experience and quantify how much a 1% increase in customer experience affects your company's sales. Our team quantifies your customer journey using advanced statistical methods and gives you the ' buttons ' to improve your customer Experience.

How do we help you better serve your customer (yet)? Read more

Consultancy

Consultancy

Through our experience with many different projects at prominent companies we have developed a clear vision. Based on our projects and previous results we know reasonably well what is and is not working. We can help you to structurally improve your employee and/or customer research. Insinto believes in the uncovering of bandages; What affects your Customer Experience well the most? That's what we can help you with, strategically and hands-on.

Questions about consultancy? Read More

Dashboarding

Dashboarding

“Making something simple is very difficult” - Jack Dorsey, CEO of Twitter
That's why we can take the dashboarding for our account. For several customers we have already created a dashboard to best reflect the results achieved. This way the entire organization has instant access and can get started directly. We will be happy to help you set up or monitor dashboarding in your organization.

Continuous monitoring of the results in your own dashboard? Read more

 

Tools and expertise

  • Data Science
    • Structural Equation Modeling
    • Predictive Modeling / Machine Learning
      • Neural Networks
      • Random Forrest
      • Generalized Boosting Machine
      • Support Vector Machine
    • Clustering
    • Factor Analyse
    • Tekst Mining
      • Sentiment Analyse
    • Data visualization and dashboarding
      • PowerBI
      • Tableau
    • (Statistical) Programming
      • R
      • Swift
  • Legal / GDPR
    • insinto GDPR compliant
    • Privacy Statement
    • Data Processing Agreement (DPA)
    • Privacy Impact Assessment (PIA)

 

  • Our tool
    • Scientifically validated questions
    • GDPR Proof
    • Send questionnaires anytime
    • Frequency broadcast to your liking
    • Closing questionnaires

 

Learn more about our tools and expertise?
Bel 023-8447086 of mail info@insinto.nl ons : )