There are additional included: loyalty, repurchase effort and satisfaction. The advantage of a broader CXI tool is that you can explore much more in detail what drives the Customer Experience and can improve it even more focused.
Specific research, focused on knowledge among customers and employees and their impact on the business results.
How can you work and send data within an organization? By making it measurable. In this workshop we take you for €600,-in 4 hours time in the process by which you get the organization in the right direction for Data driven Decision Making.
Per project we are available on request to host workshops, to do group sessions and to jointly implement the findings for smooth solutions.
If there is no one in the organisation with the correct knowledge of things on CX or EX field then we can accompany the project on an interim basis.
GDPR, AVG, you will have already heard everything. We can tell you all about how we treat confidentially with data from staff and customers. Of course, we can provide you with the means to organise your organisation.